Cisco
A Day in the Life of IT Helpdesk Support
A Day in the Life of IT Helpdesk Support
#Day #Life #Helpdesk #Support
“Vincent Humble”
Hey everyone! I’ve worked three very different entry level IT positions, and I wanted to share my experiences to hopefully give you guys a better idea of what to expect for your first IT job. I got my first job with no experience and just my CompTIA A+ certification. Let me know about your…
source
To see the full content, share this page by clicking one of the buttons below |
![[SUB]Argentina’s new president seeks land? News about the double disasters on the US-Boeing high-speed rail @tvbstalk 20240408 (subtitled version)](https://i0.wp.com/i.ytimg.com/vi/8p5IBRTMzGc/maxresdefault.jpg?resize=390%2C220&ssl=1 "[SUB]Argentina’s new president seeks land? News about the double disasters on the US-Boeing high-speed rail @tvbstalk 20240408 (subtitled version)")
In large companies, or any in which you've seen or worked for…do they have manuals or tutorials of common tickets the company deals with? Or do they just have it wing it, research and /or expect us to know what to do as soon as we are hired on. I'm sure there is training but what's been your experience throughout your career?
Great videos, your advice is solid.
/
hello sir im form indonesia 🤝maybe i was really late here but thank you so much for this educational video, so umm i have a question, when you are actually doing your remote job while accessing your client windows device, what program are you using? maybe something like teamviewer? or perhaps just assisting your client via zoom?
There are THOUSANDS of applicants competing for "entry level" jobs, including starving "engineers." I can only try to imagine what kind of RESUME stands out in a crowd of THOUSANDS for a dishwashing job! I decided to just look for a job cleaning toilets; at least that bottoms out at minimum wage for my state!
I feel like you only listed 2 jobs. Corporate Support and MSP. What did I miss?
1. This is exactly the content I was looking for. I think i feel now how you felt when you were looking for work.
2. Company Mcdonalds … haha that's exactly what i was thinking before you said it!
brilliant video thank you. liked and subscribed!
Fantastic video. Really really really helped me a lot. Thank you so much directed to the point.
To be the most stressed out you have ever been. But you will love it anyway.
So i got offered a help desk job as well as a data center technician. Which would you recommend i take? I have no IT experience.
U deserve my supscription
I like this content thanks you so much
level 1 need to learn when to escalate for sure it does not make sense, that I get a ticket from Level 1 that has no resolution or steps been taken to least try to solve the issue what I get instead is this for instance ( SD to IT Support II>>>>>>>>>>>>>>>>>> please assist.) that's what I get all the time.
Hi It's been 7 months I'm working as a helpdesk engineer I want to swith to network can anyone suggest what steps needs to be taken.
Straight outta Compton M8!
Great video! Definitely good information for newcomers. I would add something. For a lot of help-desk jobs, it greatly helps to have a lot of patience, especially when providing general tech support. Sometimes you have people who are very tech illiterate (and I don't mean that in a negative way), that they struggle with what one would reasonably assume would be simple tasks. You can ask someone to open their web browser. And they will tell you they don't know what that is. You can ask someone to give you more information about the tech problem they're having. They won't know what to say other than 'the program doesn't work". That's it. What is "the program"? Good luck figuring that out.
Again, I'm not trying to come off as being arrogant or looking down on the people who need IT support. However, its important to be aware that there maybe times where something that is a simple and quick fix turns into a nightmare when dealing with certain users. Sometimes dealing with certain people is harder than the actual tech problem they were having.
toughest part is getting the first job. im 1000 applications in with a cyber security degree and work exp cant find a single company to take me on
Great video thank you
2:27 😂😂 English isn't my first language but that made me lmao "I was his goon" 😂😂 You was the muscle of the Network engineer
Thank you so much for this amazing video, am on A+ and I have started applying. Transitioning from sales. Am most afraid of the interview😅. Please whan can one expect on the interview?
Are there remote help desk or entry level positions?
Is it too late to start a career in IT at 37 years old ?
Even if you have no certifications when I first started out in IT I was more knowledgeable than people with CompTia A+ and N+ and security + just having a piece of paper certification doesn’t make you anything so don’t even worry about your first job just hop in. Give me surprised how many stupid people are out there with their certifications. 😂
What’s easier to get that first job though? In house or msp?
Hi Vincent, I start my IT job tomorrow. It's only going to be me the owner and another IT technician. I will be working from home 90% and 10% travel. My question is that this MSP?
Thank you for the useful video.
IT sucks unlesss you work for yourself.
The Tales of working as a network technician in Compton. lol 🖤
how can I contact you? Got a proposal fam
I work at an MSP 2nd shift. We only have like a dozen Clients, so workload is not that high especially in the afternoons. I get a lot of time to set aside for learning and documentation because when 90% of the Clients shut down in the middle of your shift days can be slow.
DOPE
Just got my first IT job after getting my AA Degree in Computer Networking and Security. I have no certs though. I am very nervous but excited. Its in Desktop Support basically laptops and Im used to Windows and not Macs so im kinda freaking out a bit. I really appreciate this video
Im trying to transition industries from law enforcement to IT. Hoping to reduce the level of stress in my life!
Thank you for your take on the field, i am almost done with the Google IT support course and have obtained the certificates,but it's throwing so much information at me that without a practice environment the knowledge that i have learned has pretty much been lost.
Very nice house you have sir.
I'm a journalist and watching this coz I'm working now as help desk remotely and planning to step up as Technical writer. Thanks for a nice video 😊😊😊
How about working in a datacenter.
I guess this could mean a NOC or SOC??
Or possibly more hands on work with servers and cables.
Thanks a lot this filled so many voids.
i just got my a+
Great video mate 👍✌️
Nice ❤️
Amazing video
😀不错的分享。从IT服务台、一线IT支持/桌面运维切入到IT行业，为企业内部提供支持或者是外派到客户现场提供支持【like msp】。比较遗憾的是在中国大陆职场，通常外包地位非常低，给你安排一些dirty work是基本操作，很难感受到职场尊重和应有的边界感
Mad Hat was here.
"A rock under pressure will become a diamond. But a crap employee under pressure will just crap on everything." – Mad Hat
Solid advise good sir! Persevere everyone, your time to shine will come!
I’m considering transitioning into IT after more than 20 years in trucking, from what I’ve found so far the google cert might be the easiest way to get a toe hold… then work on more certs when im not working 70 hrs a week…