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LG’s Broken Promise: How Consumers Got Screwed Out of

LG’s Broken Promise: How Consumers Got Screwed Out of Their 10-Year Warranty

#LGs #Broken #Promise #Consumers #Screwed

“Louis Rossmann”

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34 Comments

  1. This is absolute bullshit. Roku just updated their terms for this and, unless I agreed, I couldn't keep using the TV I've already been using for however many years I already have.

  2. No that doesn't work Luis That's not how it works anymore you can't vote with your feet anymore you can't play this game over refusing delivery because of an arbitration clause to send a message because it won't work that works when you have a population of 10 million people that doesn't work when you have a population of 300 million people because no matter how many people you get to perform your stunt enough people won't do it that it will mitigate the results of your stunt to meaninglessness it won't matter

    Those techniques and tactics do not work anymore They have stopped being effective especially on the larger scale The only thing that works is legislation and that doesn't work so long as the corporations own the legislatures

  3. I know class action lawsuits usually don't work 30 million doesn't mean a damn thing to Comcast class action lawsuits only matter if it cost them more money than to gain by doing the bad thing

  4. Why are people are going over where the eulah is? Why are people why are you even disgusting the location of the terms of service?

    It doesn't matter where the EULA is it doesn't matter it's irrelevant it doesn't matter if it's on the box it doesn't matter if it's outside the box inside the box it doesn't matter if it's in the user manual it doesn't matter if they plaster a neon sign above the product before you can buy it and that neon sign sends lightning bolts out electrocute you unless you read it it doesn't matter because you can't opt out

    If there's no way to opt out short of not making the purchase then it doesn't matter where the goddamn contract is

    The problem is the fact that they're allowed to make these contracts to begin with not where the f**** thing is

  5. All you people get what you deserve I've been screaming about this for a couple of decades now since digital download became a thing and telling everybody digital downloads aren't worth the electrons it takes to put them into your computer They have no value because you're buying nothing

    United States law is set up in such a way that you have no property rights over anything covered under copyright when it is digitally downloaded

    Anything controlled by DRM you have no property rights over

    None we have IPR and PPR and in the digital world your PPR has been completely stripped away you have no personal property rights to anything you download if it has any form of DRM on it whatsoever

    A mandatory internet connection would be a form of DRM anything that allows the company to retroactively alter or make a change that you can't physically stop

    But everybody kept paying them money for the convenience everybody ignored me for the convenience

    Nadia believe me? Well it's too late now. Your chance to stop this was 20 years ago.

    Until US copyright law changes and US contract law changes regarding digital content and copyright and DRM you have no rights you never ever under any conditions are legally purchasing the content you are licensing it The only thing you own is a license and they can change that anytime they wish for any reason they wish and you have no recourse.

    The only recourse you have is to abstain from giving them your money and raise the jolly Roger that's it that's your only option until US law is changed to legally enforce our PPR.

  6. Same way John Deere forced out a lot of their family owned dealerships. All the dealer agreements have a FAC; it’s everywhere and just seems very un-American.

  7. Soooooo….buy the fridge but then send it back when the truck arrives because "you just saw the fridge box on the truck and you decline the agreement"????? And we can create a glut of open-box product sales but I still don't think that will curb companies' behavior.

  8. Class action is also abusive. We used to have sink hole insurance. Until a class action law group sent a letter every resident that they would sue if ypu were not happy with the insurance company's settlement. Every insurance company cancelled every sink hole insurance in the area. Class action lawsuits make money for the attorneys. Not the consumer. Sucks. But being customer focused will put all these companies out of business. Then, who do you get an appliance from? And at how many multiples of the current price? Cut the lawyering profit margin if you want to stop this BS. It didn't kill you. It broke. They know that there will be a certain percentage of failures. Things break. Things always break. Let them be honorable without the threat of being sued out of existence if they are.

  9. With the "clicking the box" is same. You need to buy the product (like a phone) before you can read and click "agree" and it is burried under million mile text no one has time to read.

  10. I bought an LG refrigerator two years ago that is the subject of these recent lawsuits. Recently, I got a "freezer fan" error when the refrigerator stopped cooling. I called LG. It cost about $500 to repair. How did they repair it? They replaced the entire condenser or evaporator coil (whatever that thing is, it's considered a "sealed system"). It's weird, because the "sealed systems" have a five-year warranty (so I'm well within that period), but apparently the fan (which is an integral part of the sealed system) only has a one-year warranty. Apparently, it is possible to replace only the fan, but you know it's more trouble trying to do that when even LG felt is more economical to replace the entire sealed system. This is a bit shady, to be honest.

  11. I wonder if this is primarily to stop the discovery process? If LG knew their fridges were defective then blocking the legal pathway to discovery would allow them to suppress that info.

    Imagine if Big Pharma did this?

  12. Long time ago (it was like 2014ish) there was a problem with the solder LG put in their smartphones. To LG´s credit they apologized and changed without further complacation every customers smartphone either to a upgraded model or full money back. Friend of mine had one and it dies 11 months after purchase. She got full money back no hassle. The fridge thing is a absolute scandal but i do believe LG to be a decent company.

  13. What? You can agree for them to break the law against you? WTF is the point in having laws then?

    And then, the next step is they can force this without even your knowledge/agreement?

    I learned decades ago to not go near LG.. But the shitty practices are just spreading and becoming common..

  14. we need a list of what to buy, when we buy only on the list, then they will care, as of 2024, WHO makes a fridge with decent terms and doesn't disregard my rights? What we REALLY need back is a government not bought and to use anti-trust to stop consolidation.

  15. So many consumer protection regulations set out clear rules these days that important stuff should always be in the front, with clear bold text in simple language. If you hide it away, or make it confusing, it won't hold up in court. That simply saying T&Cs apply won't hold up.

    And yet we still have companies that pull this bullshit to "check page 21 for important updates". Odd that regulations apply to some but not the others.

  16. I'm always surprised what is legally possible in the US. Here in Germany the customer protection laws are much better. They can write stuff like that whereever they want, it is simply not enforeceable (same with EULAs that appear only after the purchase).

  17. I will never buy an LG frig. from this day forward. I now know better. Besides, have you priced a refrigerator lately? They cost 4 times what my first car cost and they have never been made more cheaply than they are today.

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